WORLDWIDE DELIVERYFree shipping on orders over $300 in US, UK and EU
Easy returns14-day returns on all orders
Sometimes chess pieces break or get lost. Because the Official World Chess Studio Set is a limited edition item, we are happy to offer you single replacement pieces in case you need them.
You can order them individually to make your set whole. If you need a piece that is currently out of stock, please fill out the out of stock form, and we will alert you as soon as your piece is available.
Keep the chessboard dry at all times, and avoid any form of exposure to water.
Water damages the board.
Keep the board away from extreme temperatures,humidity, an air conditioner, and a fan.
Humidity makes your board expand and contract.
Keep the chessboard away from direct sunlight or harsh artificial light to avoid damages.
If the chessboard gets scratched,clean the smudges with a little damp piece of fabric.
If the chessboard feels sticky, wipe with a piece of cloth.
Dust regularly using a dry, soft piece of fabric.
Use beeswax or 3M polish once a monthfor the shine of the board as the boards have HV melamine lacquer coating on them.
Keep chess pieces away from humidity and heat.
It can cause cracking, discolouration, and warping of chess pieces.
Do not use 3M polish for chessmen.
Once your order is placed, our customer care team will follow up with an email confirmation. Please allow two business days to process the order. Additional time is needed during the holidays and weekends.
INTERNATIONAL SHIPPING
Shipping may take up to 10 business days towards all international destinations. Our team provides tracking number as soon as the goods are dispatched and will monitor the delivery process. For any questions or concerns about delivery please contact shop@worldchess.com
SHIPPING TO THE UNITED STATES
US orders are shipped directly from our US warehouse, ensuring faster delivery with no additional duties, import taxes, or hidden fees at delivery.
CUSTOMS DUTY AND CUSTOMS CLEARANCE FEE
WORLD CHESS is not responsible for the customs duty and the customs clearance fee. You may be charged custom fees for something purchased online. For more information please contact your local customs office. If the customer refuses to pay customs, he/she will be charged for delivery for return.
