We're proud to offer worldwide shipping on all our products! Tracking and secure checkout are available for all orders.

Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed within 24-72 hours.

We process and send orders during our main service hours, Monday to Friday. The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

Tracking your order:
All orders include tracking information that is normally sent via email within 72 hours after the order has been shipped. 
 
Customs & Duties:

All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that, and the recipient is responsible for all customs, clearing and other fee’s required to ship internationally. 
Lost / Stolen package:

• Our Customers satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
• If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
• If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund. 

My order hasn't arrived:

If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at: shop@worldchess.com