Shipping

International shipping is available for all products, with tracking and secure checkout provided for every order.

Processing Time:

We strive to process and ship orders as quickly as possible, with most orders being processed within 24-72 hours. Our team operates Monday to Friday, and merchandise will be ready for dispatch within one business day of receiving payment, at the latest.

Tracking Your Order:

All orders come with tracking information, which is typically sent via email within 72 hours after your order has been shipped.

Customs & Duties:

Shipping charges, including any free shipping promotions, do not cover customs, duties, or taxes. These fees are the responsibility of the recipient, and we cannot assume liability for them. The recipient is responsible for handling all customs clearance and associated fees required for international shipping.

Lost/Stolen Packages:

Customer satisfaction is our priority. In the rare event of a significant delay or loss during transit, we offer either a free reshipment or a refund. However, if your package is held at a local post office, it is the customer's responsibility to contact the carrier before requesting a reshipment or refund. Please note that incorrect shipping information disqualifies you from receiving a reshipment or refund.

Delayed Orders:

If your order has not arrived within 35 business days, it qualifies for a refund or free reshipment. For assistance, please contact us at shop@worldchess.com.