Shipping Information and Policies

PROCESSING TIME

We do our best to process and ship all orders as soon as possible. Most orders are processed within 24-72 hours.

We process and send orders during our main service hours, Monday to Friday. The merchandise will be ready for dispatch one business day after the receipt of payment, but often sooner.

TRACKING YOUR ORDER

All orders include tracking information that is normally sent via email within 72 hours after the order has been shipped.

CUSTOM AND DUTIES

Shipping charges (or free shipping promotions) listed do not include customs charges, duty, and taxes.

Because different countries have different regulations, the buyer is responsible for the customs clearing and other fees required to receive the product. Please let us know if you have any questions on this at shop@worldches.com.

LOST OR STOLEN PACKAGE

We ship via a currier service, but in unlikely event of a loss, we will ship a replacement. Contact us in case your order is delayed or lost.

Sometimes, products are kept in the local post office. We kindly ask to check there before claiming a lost item.

In case your entered wrong shipping information, we will not be able to ship the replacement but will do everything to help you locate the package.

FREQUENTLY ASKED QUESTIONS

If you haven't received your order within 30 business days, your order is eligible for refund or expedited shipment of the replacement. Please reach us at: shop@worldchess.com  

We do our best to process and ship all orders as soon as possible. Most orders are processed within 24 hours.

We process and send orders during our main service hours, Monday to Friday. The merchandise will be ready for dispatch one business day after the receipt of payment, but often the same day.

We ship your items from our locations in the US, the UK, and Germany, depending on where the item is being shipped.

EASY RETURNS AND EXCHANGES WITHIN 14 DAYS

Got something you need to send back? No problem! You have 14 days from the day your order was delivered to initiate a return or exchange. Just make sure that the item is in the same condition you received it: unused, unaltered, and with all the original tags and packaging intact.

How to Start Your Return or Exchange:
  • Reach Out: Contact us at shop@worldchess.com for help or to request an exchange.
  • Ship It Back: Remember, you'll need to cover the return shipping cost as we're not offering free returns right now. The cost of return shipping will be deducted from your refund.
  • Notify Us: Please let us know before you send your item back and share the shipping details as soon as possible. We can't accept returns without prior notification.

Getting Your Refund:
Once we get your return, we'll process your refund to the original payment method within 1-2 business days. Your bank might take an additional 1-3 business days to deposit the funds back into your account. This timing is based on standard bank processes, and unfortunately, it's not something World Chess can speed up.

We're here to make your return or exchange as smooth as possible. If you have any questions, don't hesitate to reach out!